TACG Certification Body (TACG CB) is an International Accreditation Service (IAS) accredited certification body.  TACG CB is focused on meeting customer needs by using competent, ethical, and professional auditors.

TACG CB will work with your organization to provide value-added services that can contribute to increased business process performance, improved product quality, and increased profitability. Currently accredited to certify ISO 9001:2015 Quality Management Systems and ISO 14001:2015 Environmental Management Systems.

See what our expertise can mean for you and your business:

 

ABOUT US

TACG Certification Body (TACG CB) is an IAS Accredited and Alaskan Native Owned Management System Certification Body that specializes in Quality and Environmental Management System certification services for service, technology, manufacturing and government/government supplier organizations.

STORY

TACG CB is a division of TACG, LLC, a Federally Recognized Alaskan Tribal 8(a) Certified firm focused on the public sector and aerospace industries. The majority owner of TACG is Alaska Native General Services. Alaska Native General Services is the business entity through which the Native Village of Eyak, a Federally recognized Tribe, does business with the Federal Government. 

 

AUDIT PROCESS

The TACG CB audit process is a comprehensive and objective audit of the management system to which an organization operates. The initial assessment is conducted in two stages, followed by the certification, surveillance, and recertification processes which are described below:
STAGE 1 AUDIT

The Stage 1 Audit is conducted virtually or on-site at the client’s facility.

The objectives of this audit are as follows:

  • Audit the management system documentation
  • Evaluate the location(s), site-specific conditions and undertake discussions with personnel
  • Collect information related to the scope of the management system and related statutory and regulatory requirements
  • Confirm management reviews and internal audits are being planned and performed
  • Determine preparedness for the Stage 2 Audit
  • Produce a process-based audit plan for the Stage 2 Audit visit

The period between Stage 1 and Stage 2 audit is normally 30 days.

 

STAGE 2 AUDIT

The Stage 2 audit is conducted on-site at the client’s facility to evaluate the effectiveness of management system implementation.  

The objectives of this audit are as follows:

  • Gather information and objective evidence regarding the applicable standard being audited
  • Verify performance monitoring, measuring, reporting and reviewing key performance objectives and targets
  • Verify management system performance regarding legal compliance
  • Determine operational control of the management system processes
  • Verify internal audits and management reviews have been planned and performed
  • Review management’s responsibility for policies
  • Confirm links between policy and legal requirements as well as  procedures and data
  • Determine the competence of personnel

Certification Process

Upon completion of the on-site assessment the lead auditor provides the audit report and any supporting documentation to TACG CB.

 

The TACG CB certification manager reviews the audit report and supporting information, including the recommendations made by the lead auditor and makes a certification decision.

 

Refusal of certification will only occur as a result of the organization failing to address nonconformities identified during a registration audit.

Annual Surveillance Audits

 

After issuance of the certificate of registration, surveillance audits must be conducted at least once a year.

The date of the first surveillance audit following initial certification shall not be more than 12 months from the last day of the Stage 2 Audit to ensure the certification remains valid and does not expire.

Re-Certification

 

A re-certification audit is planned and conducted at client’s facility 36 months after the initial certification to evaluate continued fulfillment of all of the requirements of the relevant management system standard as well as the continued improvement of the management system.

 

The TACG CB audit team works with clients to keep track of and schedule the date of their next required audit. It is our promise to conduct a comprehensive audit of a client’s management system while remaining impartial throughout the certification cycle. The competence of our auditors and effectiveness of our audit processes will enable clients to gain full value of an implemented management system.

Non-Conformance
Nonconformity is a non-fulfillment of a requirement and can be found during an audit. Nonconformities can be classified in two ways: major and minor. A major nonconformity affects the capability of the management system to achieve the intended results. If there is a significant doubt that effective process control is in place, or that products or services will meet specified requirements a nonconformity can be found. Additionally, a  number of minor nonconformities associated with the same requirement or issue could demonstrate a systemic failure and thus constitute a major nonconformity. A minor nonconformity does not affect the capability of the management system to achieve the intended results.

If a nonconformance is found during an audit, the auditor will identify in detail the objective evidence on which the nonconformity is based and discuss with the client to ensure that the evidence is accurate and the nonconformities are understood without suggesting a cause of nonconformities or their solution.

TACG CB requires the client to analyze the cause of and describe the specific correction and corrective actions taken or planned to be taken, to eliminate detected nonconformities, within 30 days.

This process and the requirements are described in more detail as required, during an audit.

Certification Policies
TACG CB is responsible for and shall retain authority for it’s decisions relating to certification, including the granting, refusing, maintaining of certification, expanding or reducing the scope of certification, renewing, suspending or restoring following suspension, or withdrawing of certification.
Suspension

Suspension is a temporary status, usually not exceeding 6 months, which can only end by the full reinstatement, or withdrawal of the certificate. Under suspension, the client’s management system certification is temporarily invalid. TACG CB will restore the suspended certification if the issue that has resulted in the suspension has been resolved. Failure to resolve the issues that have resulted in the suspension in a timeframe established by TACG CB result in withdrawal or reduction of the scope of certification. 

TACG CB can suspend certification in cases when:

  • The client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system
  • The certified client does not allow surveillance or recertification audits to be conducted at the required frequencies
  • The certified client has voluntarily requested a suspension

 

Scope Reduction

The certification body can reduce the scope of certification to exclude the parts not meeting the requirements, when the certified client has persistently or seriously failed to meet the certification requirements for those parts of the scope of certification.

Withdrawal

Withdrawals of certification can be due to any or all of the following on the part of the certified organization:

  • Failure to respond to requests or within time frames made by TACG CB after suspension of certification. 
  • Voluntary withdrawal (which must be made in writing).

Use and Misuse of Certificates, Logos, and Certfications

Only TACG CB certificated clients are authorized to use the certification marks, while registration is active, under the following conditions:

  • Holders of certificates issued by TACG CB may use the appropriate logo in accordance with the requirements of these certification rules on stationery and publicity material or other items relevant to the certificate of registration.
  • That the registration number as shown on the certificate of registration is displayed underneath the outside of the outer box, in the center.
  • Embossed, relief, or die-stamped versions may be used. The marks may also be produced as water marks as long as clarity is maintained. Electronic reproduction of the marks is permitted provided that the organization’s certificate number is shown for traceability and verification purposes and that the logo only relates to information on the certificate of registration.
  • Reversed image versions of the accreditation marks are allowed. When the marks are printed on an advertising or stationery the marks shall be no less than 20mm in height. However, regardless of the minimum height restriction, all logos shall be legible.
  • The marks must always be shown next to the TACG CB logo. The accreditation body logos are not permitted to be displayed on their own without the TACG CB logo.
  • The logo is not permitted to be used on any product as this could be misleading and give the impression that the product has been approved under a product certification scheme.
  • No statements are authorized on product packaging implying the product, process, or service is certified by the client, TACG Certification body or the ISO 9001:2015 Quality Management System.
  • The national accreditation marks shall not be used on vehicles and flags. No TACG CB certificates are to be scanned and/or put on any website for reasons of TACG CB brand integrity management. If additional certificates are required then Client should request these in writing from TACG CB and pay an additional charge.
  • Should certification be withdrawn or cancelled then the original certificate(s) must be returned to TACG CB. After the date of cancellation, no web sites can display the logo nor stationery be issued displaying the logo. In cases of scope reduction or increase the certificate(s) shall be returned to TACG CB for re-issue.
  • At all times certificate(s) remain the property to TACG-CB and can be recalled upon request.

The certification marks shall not be used on laboratory test reports, calibration certificates, and/or inspection reports.

 

Once a Certificate has been issued, the Client has the right to publish the information and apply the TACG CB logo on their stationery and promotional material.  

The marks can only be used as specified above. Other conditions related to certification are as follows:

  • No misleading statements may be made or implied regarding certification.
  • No certification document is used in a manner that would mislead clients,  or registered companies, or the public in general.
  • Upon suspension, withdrawal or cancellation, immediately cease use of the marks on advertising, such as brochures, letterheads, business cards, websites, etc., and return the certificate to TACG CB.
  • Should thea scope of registration be reduced, amend all advertising materials where details of the scope have been published. For all reductions or increases in scope the original certificate must be returned to TACG CB, before any updated certificate will be issued.
  • Do not use the certification in a way that negatively impacts the credibility of TACG CB or of Accredited Certification that could affect public trust and confidence.

 

 Use & misuse of the ISO logo can be found at the following website: https://www.iso.org/iso-name-and-logo.html

Complaints and Appeals
See below for complaint and appeals help. 
Appeals

If the client is not in agreement with the Lead Auditor’s recommendation after an Assessment, Surveillance or Re-Assessment, then they may file an appeal with TACG CB. The client shall support their reasons for appeal with objective evidence.  

TACG CB will gather and verify all necessary information to validate the appeal and will ensure that any appropriate correction and corrective action are taken.

The decision made in relation to any appeal will be made by, or reviewed and approved by individual(s) not previously involved in the subject of the appeal (Certification Manager, Audit Manager and/or TACG CB designated leadership). TACG CB will work diligently with the client to thoroughly resolve all complaints and appeals. 

Complaints

Upon receipt of a complaint, TACG CB will confirm whether the complaint relates to certification activities that it is responsible for and, if so, will deal with it. If the complaint relates to a certified client, then TACG CB will examine the effectiveness of the client’s certified management system as it relates to the received complaint. 

TACG CB will gather and verify all necessary information to validate the complaint and will ensure that any appropriate correction and corrective action are taken.

Impartiaity Policy

TACG-CB POLICY ON IMPARTIALITY

Per ISO/IEC 17021-1:2015, 5.2.2

This policy outlines TACG CB Top Management commitment to ensuring impartiality exists within TACG CB . TACG CB and any TACG CB contractor or partner shall NOT under any circumstance provide management system consultancy to any client of TACG CB.

TACG CB and any associated contractors or partners will not:

  • Prepare or produce manuals or procedures, give specific advice, instructions or solutions towards the development, structure and implementation of a management system
  • Perform audits or other certification activities if they have been involved in management systems consultancy toward the client. Note: The only mitigation of this threat to impartiality is that personnel will not be used for a minimum of two years following the end of consultancy.
  • Certify a management system which it provides any consultancy.
  • Offer certification when relationships that threaten impartiality cannot be eliminated or minimized.
  • Certify another certification body for management systems.
  • Certify a client when a relationship with a management systems consultancy poses an unacceptable threat to impartiality.
  • Provide an internal audit service to any certified clients.
  • Outsource any audits to a management consultancy organization involved in management systems as described with the scope of these scheme rules.
  • Have within any marketing materials any linkage to management system consultancy.
  • Be directly involved in the design, manufacture or construction, the marketing, installation, use or maintenance of products, nor represent the parties engaged in those activities.
  • Engage in any activity that may conflict with independence of judgment or integrity in relation to conformity assessment under notification.

TACG CB is required IAW ISO/IEC 17021-1:2015, 5.2.13 to be notified of any issues regarding perceived or confirmed information that can cause a conflict of interest. For any discovered or reported threats to conflict of interest and/or impartiality, TACG CB Top Management (President, Certification Manager, Audit Manager) shall be informed.

The aforementioned responsible parties will safeguard the impartiality of the organization.

Confidentiality Policy

TACG-CB POLICY ON CONFIDENTIALITY

Per ISO/IEC 17021-1:2015, 8.4

 

TACG CB is committed to safeguarding the confidentiality of its applicants, clients and any proprietary information provided. TACG CB will not disclose any confidential information unless authorized in writing by the client or as required by law or our accreditation body.

To ensure that confidentiality is maintained, the following measures are implemented:

  • The subcontractor  agreement signed by each contractor contains a declaration of confidentiality of third party and company information.  
  • Confidentiality is emphasized in formal auditor training.
  • Confidential treatment of processes and procedures is discussed with the client during  the opening meeting.
  • Commitment to confidentiality is documented in the certification agreement.
  • Client documents submitted to and retained by TACG CB will be safeguarded. 
  • TACG CB’s working documents containing information proprietary to the client shall be handled with discretion and appropriately stored.
  • Records pertaining to client certification programs are safeguarded.
  • Special arrangements regarding confidentiality may be requested by the client.
  • Auditors agree to and sign confidentiality agreements required by ISO/IEC 17021-1:2015.

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