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TACG Certification Body (CB) CB is an International Accreditation Service (IAS)accredited certification body.  TACG CB is focused on meeting customer needs by using competent, ethical, and professional auditors.

TACG CB will work with your organization to provide value-added services that will contribute to increased business process performance, improved product quality, and increased profitability.  Currently Accredited to certify ISO 9001 Quality Management Systems.

See what our expertise can mean for you and your business:

 

ABOUT US

TACG Certification Body (TACG CB) is an IAS Accredited and Native American Tribal Owned ISO 9001 Certification Body that specializes in ISO 9001 certification services for service, technology, manufacturing and government/government supplier organizations.

STORY

TACG CB is a division of TACG, LLC (TACG). TACG is a Federally Recognized Alaskan Tribal 8(a) Certified firm focused on the public sector and aerospace industries. The majority owner of TACG is Alaska Native General Services. Alaska Native General Services is the business entity through which the Native Village of Eyak, a Federally recognized tribe, does business with the Federal Government.

HISTORY-MAKERS

TACG CB is the only Native American Tribal owned certification body in the world.

 

TACG CB’S mission is to provide the following for each client:

 

VALUE

You’ve put in time to develop and maintain your QMS, please allow us to help you use your QMS to drive improvement in your business. Our audits are a tool to confirm conformance but they can also drive improvement and provide a return-on-investment. We will strive to not only assess your company but be a value-added service as well. If you are a government entity or a government supplier, ask us how our services can be used to help you meet your set-aside requirements.

INSIGHT

TACG CB will provide you with access to world class industry experts for insights into each management system standard, internal auditing and application of the requirements. This web-based training will be available to every employee in your company at no charge. The savings on this service alone should pay for our assessments.

PROOF

Let us help you prove to your customers that you have a valid ISO 9001 certificate. We will post your certification status online and publish your achievement in a press release for the world to see. We will add a link to your website to add additional marketing exposure.

 

TRAINING

TACG CB will provide you with access to world-class industry experts for insights into each management system standard, internal auditing, and application of the requirements. This web-based training will be available to every employee in your company at no charge. The savings on this service alone should pay for our assessments.

SERVICES

Gap Assessments

Pre-Assessments

Second Party of Supplier Audits

Registration or Certification Assessments

AUDIT PROCESS

The TACG CB audit process is a comprehensive and objective audit of the Quality Management System (QMS). The initial assessment is conducted in two stages, followed by the certification, surveillance and recertification processes which are described below:
STAGE 1 AUDIT

Stage 1 is an audit carried out on-site at client’s premises. The objectives of this audit are as follows:

  • Audit of management system documentation
  • Evaluate the location, ssite-specificconditions and undertake discussions with personnel
  • Collect information related to the scope of application and related statutory and regulatory requirements
  • Evaluate if management reviews and internal audits are being planned and performed to determine preparedness for the Stage 2 Audit
  • Produce a process-based audit plan for the Stage 2 Audit visit

Only when it has been determined that the applicant company is prepared for the Stage 2 Audit, shall a date be agreed for the audit. The period between stage 1 and stage 2 audits is normally 30 days.

 

STAGE 2 AUDIT

Stage 2 is an audit carried out on site at client’s premises to evaluate the effectiveness of implementation.  The objectives of this audit are as follows:

  • Gather information and objective evidence regarding the applicable standard being audited
  • Verify performance monitoring, measuring, reporting and reviewing key performance objectives and targets
  • Verify management system performance regarding legal compliance
  • Determine operational control of the management system processes
  • Verify internal audits and management reviews and planned scheduled
  • Verify Management responsibility for policies
  • Determine links between policy and legal requirements, the competence of personnel, operations, procedures and data. 

Certification Process

On completion of the on-site assessment, the lead auditor provides the audit report any supporting documentation to TACG CB.

The TACG CB certification manager reviews the audit report and supporting information, including the recommendations made by the lead auditor and makes a certification decision.

Refusal of certification will only occur as a result of the organization failing to address non-conformities identified during a registration audit.

Annual Surveillance Audits

 

After issuance of the certificate of registration, surveillance visits will be carried out at the client’s premises.  Surveillance audits must be conducted at least once a year. The date of the first surveillance audit following initial certification shall not be more than 12 months from the last day of the Stage 2 Audit to ensure the certification remains valid and does not expire.

Re-Certification

 

A re-certification audit must be planned and conducted at the client`s premises to evaluate the continued fulfillment of all of the requirements of the relevant management system standard and the continued improvement of the management system.

All re-certification visits must be carried out prior to the expiration date of the current certificate. Any non-conformity raised at the re-certification visit must be closed-out prior to a new certificate being issued.

The TACG CB audit team will always work with the client to schedule the date of the next required audit and conduct a comprehensive and impartial audit of a client’s QMS while remaining impartial throughout the certification cycles. The expertise and value of our auditors and audit processes will enable clients to gain the full value of an implemented QMS.

Certification Policies
TACG CB is responsible for, and shall retain authority for, its decisions relating to certification, including the granting, refusing, maintaining of certification, expanding or reducing the scope of certification, renewing, suspending or restoring following suspension, or withdrawing of certification.
Suspension
Suspension of certification can occur as a result of the certified organization failing to follow requirements outlined in the TACG CB Suspension, Withdrawal, and Reduction of Scope Policy IAW ISO 17021-1:2015, 9.6.5.

Such items include, but are not limited to:

  • Client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system
  • Change of ownership; legal status, commercial status
  • Change of organization and/or management
  • Change in scope of operations
  • Interruption of the organization’s activities; for example fire, severe weather
  • Change in location of the organization’s activities
  • Delay of a surveillance or re-certification audit
  • Nonconformance(s) identified at surveillance audits not addressed
  • Validated complaints received by TACG CB concerning a registered organization
  • The registered organization being placed in special status by their customer
  • A citation by a governmental regulatory body issued to a registered organization
  • Improper use of the logo (e.g., representing registration as something other than the quality management system), symbol, advertising, registration, registration document or misrepresentation of registration
  • Any other infraction of the rules of the quality system standard’s scheme or procedures of TACG CB
  • The registered organization does not allow surveillance or recertification audits to be conducted at the required frequencies
  • The registered organization has voluntarily requested a suspension
Scope Extension
For all extensions to scope, the registered client must make a request to TACG CB in writing. The request shall be reviewed and a new quotation sent out. Upon acceptance, TACG CB’s Certification Manager shall decide the actions required to verify and validate the scope extension.
Scope Reduction
Reductions to scope could be a result of an initial assessment, which shall be confirmed within the assessment report. Should a reduction in scope be recommended by a TACG CB Lead Auditor at a surveillance or re-assessment visit, a report must be made and the Certification Manager informed.
Withdrawal
Withdrawals of certification can be due to any or all of the following on the part of the certified organization:

  • Failure to respond to requests/time frames made by TACG CB after suspension of Certification.
  • Failure of a Client to make payments, as authorized or required, to TACG CB.
  • Voluntary withdrawal (which must be made in writing).
  • The certificate of registration shall be returned to TACG CB when TACG CB has informed Client that withdrawal has been complete. No copies of certificates shall be used or logos displayed after withdrawal has taken place.

Use and Misuse of Certificates, Logos, and Certfications

The TACG CB audit process is a comprehensive and objective audit of the Quality Management System (QMS). The initial assessment is conducted in two stages, followed by the certification, surveillance and recertification processes which are described below:

Holders of certificates issued by TACG CB may use the appropriate logo in accordance with the requirements of these certification rules on stationery and publicity material or other items relevant to the certificate of registration.

That the registration number as shown on the certificate of registration is displayed underneath the outside of the outer box, in the center.

Embossed, relief or die-stamped versions may be used. The marks may also be produced as watermarks as long as clarity is maintained. Electronic reproduction of the marks is permitted provided that the organization’s certificate number is shown for traceability and verification purposes and that the logo only relates to information on the certificate of registration.

Reversed image versions of the accreditation marks are allowed. When the marks are printed on an advertising or stationery the marks shall be no less than 20mm in height. However, regardless of the minimum height restriction, all logos shall be legible.

The marks must always be shown next to the TACG CB logo. The accreditation body logos are not permitted to be displayed on their own without the TACG CB logo.

The logo is not permitted to be used on any product as this could be misleading and give the impression that the product has been approved under a product certification scheme.

No statements are authorized on product packaging implying the product, process, or service is certified by the client, TACG Certification body or the ISO 9001:2015 Quality Management System.

The national accreditation marks shall not be used on vehicles and flags. No TACG CB certificates are to be scanned and/or put on any web site for reasons of TACG CB brand integrity management. If additional certificates are required then Client should request these in writing from TACG CB and pay an additional charge.

 

Should certification be withdrawn or canceled then the original certificate(s) must be returned to TACG CB. After the date of cancellation, no websites can display the logo nor stationery be issued displaying the logo. In cases of scope reduction or increase the certificate(s) shall be returned to TACG CB for re-issue.

At all times certificate(s) remain the property to TACG-CB and can be recalled upon request.

The certification marks shall not be used on laboratory test reports, calibration certificates, and/or inspection reports.

Once a Certificate has been issued, Client has the right to publish the information and apply the TACG CB logo on their stationery and promotional material.

The marks can only be used as specified above. Other conditions related to certification are as follows:

No misleading statements may be made or implied regarding certification.

No certification document is used in a manner that would mislead clients or registered companies or the public in general.

Upon suspension, withdrawal or cancellation immediately cease use of the marks on advertising, such as brochures, letterheads, business cards, websites, etc., and return the certificate to TACG CB.

Should a scope of registration be reduced, amend all advertising materials where details of the scope have been published. For all reductions or increases in scope, the original certificate must be returned to TACG CB, before any updated certificate will be issued.

Do not use the certification in a way that negatively impacts the credibility of TACG CB or of Accredited Certification that could affect public trust and confidence.

 

 

Complaints and Appeals
Appeals
If Client is not in agreement with the Lead Auditor’s recommendation after an Assessment, Surveillance or Re-Assessment then they may file an appeal with the Certification Manager of TACG CB. Client shall support their reasons by objective evidence.

All appeals will be reviewed by the Certification Manager, Audit Manager and TACG CB designated leadership. The decision of the TACG CB review is final and binding.

General Complaint Requirements
All clients are required to maintain a log (as a controlled record) of all customer complaints raised against them.  This log must be available for review during all Assessment and Surveillance Visits. This log shall also be available to TACG CB Staff upon request.
Complaints from Clients Regarding Auditors
If a client has a complaint about the conduct of any TACG CB Auditor then this should be sent in writing to the TACG CB Audit Manager.  If the complaint involves the Certification Manager or Audit Manager then the complaint is to be addressed to the Director of TACG CB.
Complaints from Users of Client’s Products & Services
Complaints received by TACG CB from users of Client’s products and/or services shall be recorded and then acknowledged. TACG CB will then follow-up with the Client.

Impartiaity Policy

TACG-CB POLICY ON IMPARTIALITY

Per ISO 17021:2015, 5.2.2

This policy outlines TACG CB Top Managements commitment to ensuring impartiality exist within TACG CB and our clients. TACG, any TACG contractor or partner shall NOT under any circumstance provide management system consultancy which includes:

  • Preparation or production of manuals or procedures, or give specific advice, instructions or solutions towards the development, structure and implementation of a quality management system
  • Perform audits or other certification activities if they have been involved in management systems consultancy toward the client. Note: The only mitigation of this threat to impartiality is that personnel will not be used for a minimum of two years following the end of consultancy.
  • Certify a quality management system which it provides any consultancy.
  • Offer certification when relationships that threaten impartiality cannot be eliminated or minimized.
  • Certify another certification body for management systems.
  • Certify a client when a relationship with a management systems consultancy poses an unacceptable threat to impartiality.
  • Provide an internal audit service to any certified clients.
  • Outsource any audits to a management consultancy organization involved in management systems as described with the scope of these scheme rules.
  • Have within any marketing materials any linkage to management system consultancy.
  • Be directly involved in the design, manufacture or construction, the marketing, installation, use or maintenance of products, nor represent the parties engaged in those activities.
  • Engage in any activity that may conflict with independence of judgment or integrity in relation to conformity assessment under notification.
  • Pay auditors on the basis of the number of audits undertaken or referrals provided.

TACG CB is required IAW ISO 1702101:2015, 5.2.13 to be notified of any issues regarding perceived or confirmed information that can cause conflict of interest. For any discovered or reported threats to conflict of interest and/or impartiality, TACG CB Top Management (President, CM, AM) shall be informed and responses provided IAW ISO 17021-1:2015.

The aforementioned responsible parties will safeguard the impartiality of the organization.

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Confidentiality Policy

TACG-CB POLICY ON CONFIDENTIALITY

Per ISO 17021:2015, 8.4

 

TACG CB is committed to safeguarding the confidentiality of its applicants, clients and any proprietary information provided. TACG CB will not disclose any confidential information unless authorized in writing by the client or as required by law or the accreditation body.

To ensure that confidentiality is maintained, the following measures are implemented:

  • The employment agreement signed by each employee contains a declaration of confidentiality of third party and company information.  Contracted certification personnel sign an agreement which includes confidentiality.
  • Confidentiality is emphasized in formal auditor training.
  • Confidential treatment of supplier processes and procedures is discussed with supplier management in the opening meeting.
  • Commitment to confidentiality is documented in the contract package.
  • The audit plan for the supplier audit is to contain a confidentiality statement.
  • Supplier documents submitted to and retained by TACG CB shall be safeguarded in storage.
  • TACG CBs working documents containing information proprietary to the supplier shall be handled with discretion and appropriately stored.
  • Records pertaining to supplier certification programs are safeguarded.
  • Special arrangements regarding confidentiality may be submitted by the client.
  • All levels of personnel and committees are included in arrangements to assure confidentiality.
  • The Confidentiality Agreement may be submitted to supplier upon request.
  • Auditors agree to sign specific confidentiality agreements required by clients.

Contact TACG CB

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